Free Assessment: 135 IT Facilities Management Things You Should Know

What is involved in IT Facilities Management

Find out what the related areas are that IT Facilities Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a IT Facilities Management thinking-frame.

How far is your company on its IT Facilities Management journey?

Take this short survey to gauge your organization’s progress toward IT Facilities Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which IT Facilities Management related domains to cover and 135 essential critical questions to check off in that domain.

The following domains are covered:

IT Facilities Management, Facility management, AM/FM/GIS, Activity Based Working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, FMA Australia, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Interserve, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

IT Facilities Management Critical Criteria:

Refer to IT Facilities Management engagements and acquire concise IT Facilities Management education.

– what is the best design framework for IT Facilities Management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding IT Facilities Management?

– Among the IT Facilities Management product and service cost to be estimated, which is considered hardest to estimate?

Facility management Critical Criteria:

Coach on Facility management planning and look at the big picture.

– Do IT Facilities Management rules make a reasonable demand on a users capabilities?

– What are the barriers to increased IT Facilities Management production?

– Who needs to know about IT Facilities Management ?

AM/FM/GIS Critical Criteria:

Paraphrase AM/FM/GIS decisions and look at the big picture.

– What potential environmental factors impact the IT Facilities Management effort?

– Are there IT Facilities Management Models?

Activity Based Working Critical Criteria:

Value Activity Based Working engagements and tour deciding if Activity Based Working progress is made.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your IT Facilities Management processes?

– How do we ensure that implementations of IT Facilities Management products are done in a way that ensures safety?

– How can skill-level changes improve IT Facilities Management?

Activity relationship chart Critical Criteria:

Dissect Activity relationship chart results and mentor Activity relationship chart customer orientation.

– Think about the people you identified for your IT Facilities Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Do several people in different organizational units assist with the IT Facilities Management process?

– How do we go about Comparing IT Facilities Management approaches/solutions?

British Institute of Facilities Management Critical Criteria:

Discuss British Institute of Facilities Management engagements and budget the knowledge transfer for any interested in British Institute of Facilities Management.

– Who are the people involved in developing and implementing IT Facilities Management?

– What will drive IT Facilities Management change?

– What about IT Facilities Management Analysis of results?

Building information modeling Critical Criteria:

Substantiate Building information modeling leadership and point out improvements in Building information modeling.

– Consider your own IT Facilities Management project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– Have all basic functions of IT Facilities Management been defined?

Business continuity Critical Criteria:

Drive Business continuity tactics and track iterative Business continuity results.

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Do you have a written business continuity/disaster recovery plan that includes procedures to be followed in the event of a disruptive computer incident?

– Does our business continuity and/or disaster recovery plan (bcp/drp) address the timely recovery of its it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– Which data center management activity involves eliminating single points of failure to ensure business continuity?

– How will management prepare employees for a disaster, reduce the overall risks, and shorten the recovery window?

– What is the role of digital document management in business continuity planning management?

– What are your most important goals for the strategic IT Facilities Management objectives?

– How does our business continuity plan differ from a disaster recovery plan?

– Is the crisis management team comprised of members from Human Resources?

– Has business continuity thinking and planning become too formulaic?

– Is there a business continuity/disaster recovery plan in place?

– What is business continuity planning and why is it important?

– Has business continuity been considered for this eventuality?

– Do you have any DR/business continuity plans in place?

– Do you have a tested IT disaster recovery plan?

– What are our IT Facilities Management Processes?

Computerized maintenance management system Critical Criteria:

Unify Computerized maintenance management system governance and frame using storytelling to create more compelling Computerized maintenance management system projects.

– How do we make it meaningful in connecting IT Facilities Management with what users do day-to-day?

Cost reduction Critical Criteria:

Differentiate Cost reduction governance and remodel and develop an effective Cost reduction strategy.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– What is the total cost related to deploying IT Facilities Management, including any consulting or professional services?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to IT Facilities Management?

– Can low gross margin % products be improved by price increases or cost reductions?

Environmental stewardship Critical Criteria:

Scan Environmental stewardship goals and find answers.

– Does our organization need more IT Facilities Management education?

– How would one define IT Facilities Management leadership?

FMA Australia Critical Criteria:

Weigh in on FMA Australia visions and create a map for yourself.

– Does IT Facilities Management include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– What is our formula for success in IT Facilities Management ?

– What are internal and external IT Facilities Management relations?

Global Facility Management Association Critical Criteria:

Detail Global Facility Management Association planning and overcome Global Facility Management Association skills and management ineffectiveness.

– In the case of a IT Facilities Management project, the criteria for the audit derive from implementation objectives. an audit of a IT Facilities Management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any IT Facilities Management project is implemented as planned, and is it working?

– Is Supporting IT Facilities Management documentation required?

Human factor Critical Criteria:

Have a session on Human factor goals and create Human factor explanations for all managers.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this IT Facilities Management process?

– What are the top 3 things at the forefront of our IT Facilities Management agendas for the next 3 years?

– How do we know that any IT Facilities Management analysis is complete and comprehensive?

– Were adequate human factors considered in the design of the equipment?

Human resources Critical Criteria:

Scrutinze Human resources governance and give examples utilizing a core of simple Human resources skills.

– Is there a role for employees to play in maintaining the accuracy of personal data the company maintains?

– Does the cloud service provider have necessary security controls on their human resources?

– What sources do you use to gather information for a IT Facilities Management study?

– Is business intelligence set to play a key role in the future of Human Resources?

– Why does the company collect and use personal data in the employment context?

– How is Staffs willingness to help or refer questions to the proper level?

– What problems have you encountered with the department or staff member?

– What are the Human Resources we can bring to establishing new business?

– How do you pick an appropriate ETL tool or business analytics tool?

– What are the short and long-term IT Facilities Management goals?

– Do you have Human Resources available to support your policies?

– How can we more efficiently on-board and off-board employees?

– How do you view the department and staff members as a whole?

– How can we promote retention of high performing employees?

– May an employee make an anonymous complaint?

– Do we have past IT Facilities Management Successes?

– In what areas do you feel we can improve?

– What do users think of the information?

– How to deal with diversity?

– Is the hr plan effective ?

Information and communications technology Critical Criteria:

Facilitate Information and communications technology tactics and acquire concise Information and communications technology education.

– Is IT Facilities Management Realistic, or are you setting yourself up for failure?

– How important is IT Facilities Management to the user organizations mission?

– How can the value of IT Facilities Management be defined?

Interdisciplinary Critical Criteria:

Troubleshoot Interdisciplinary visions and suggest using storytelling to create more compelling Interdisciplinary projects.

– How do we Improve IT Facilities Management service perception, and satisfaction?

– Is there any existing IT Facilities Management governance structure?

– Interdisciplinary review of proposed change complete?

– What are current IT Facilities Management Paradigms?

International Facility Management Association Critical Criteria:

Graph International Facility Management Association projects and change contexts.

– Will new equipment/products be required to facilitate IT Facilities Management delivery for example is new software needed?

– Do we monitor the IT Facilities Management decisions made and fine tune them as they evolve?

– Which individuals, teams or departments will be involved in IT Facilities Management?

International Organization for Standardization Critical Criteria:

Guard International Organization for Standardization goals and change contexts.

– Do the IT Facilities Management decisions we make today help people and the planet tomorrow?

– What are the long-term IT Facilities Management goals?

– Are there recognized IT Facilities Management problems?

Interserve Critical Criteria:

Exchange ideas about Interserve leadership and probe the present value of growth of Interserve.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about IT Facilities Management. How do we gain traction?

– How do we go about Securing IT Facilities Management?

– How much does IT Facilities Management help?

Janitor Critical Criteria:

Reorganize Janitor visions and probe Janitor strategic alliances.

– How is the value delivered by IT Facilities Management being measured?

– Why is IT Facilities Management important for you now?

National Diet Library Critical Criteria:

Drive National Diet Library results and research ways can we become the National Diet Library company that would put us out of business.

– For your IT Facilities Management project, identify and describe the business environment. is there more than one layer to the business environment?

– What are specific IT Facilities Management Rules to follow?

Physical plant Critical Criteria:

Drive Physical plant engagements and integrate design thinking in Physical plant innovation.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– What are our best practices for minimizing IT Facilities Management project risk, while demonstrating incremental value and quick wins throughout the IT Facilities Management project lifecycle?

– Is there a IT Facilities Management Communication plan covering who needs to get what information when?

– How does the organization define, manage, and improve its IT Facilities Management processes?

Project management Critical Criteria:

Map Project management results and oversee Project management management by competencies.

– First iteration. The plan for the team is then a list of prioritized features, and who is to perform the tasks of developing the features is decided on during the iteration. What is important in the kick-off meeting to enable feedback and learning?

– Does it replace or negate traditional project management concerns with risk, scheduling, metrics, and execution, or does it shift how we think about these and necessitate new techniques and approaches?

– From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?

– Exactly how does one go about adapting the agile project management model for collocated teams to virtual ones?

– Are there metrics and standards that can be used for control of agile project progress during execution?

– How will the existing culture and organizational structure be impacted by agile project management?

– What did you accomplish yesterday, what will you do today, and what impediments are getting in your way?

– Which individual role is responsible for all aspects of the delivery of the solution?

– How are agile principles being applied in large projects and multi-site projects?

– Can agile project management be adopted by industries other than software development?

– Why would anyone want to discard the benefits of collocated teams?

– What is the role of Project Management Body of Knowledge?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– Does your organization have a Project Management Office?

– that is fine as far as it goes, but does this scale?

– What is an economic aspect of Project Management?

– How do we minimize impact and cost?

– what is causing us to be behind?

– Agile Management an oxymoron?

– When does a project begin and end?

Property management Critical Criteria:

Reconstruct Property management failures and create Property management explanations for all managers.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– How do you determine the key elements that affect IT Facilities Management workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Do we all define IT Facilities Management in the same way?

Real estate Critical Criteria:

Depict Real estate risks and customize techniques for implementing Real estate controls.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent IT Facilities Management services/products?

– Is the scope of IT Facilities Management defined?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Facilities Management Self Assessment:

https://store.theartofservice.com/IT-Facilities-Management-Getting-Started/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility management External links:

Facility management (Book, 1995) [WorldCat.org]
http://www.worldcat.org/title/facility-management/oclc/31754282

International Facility Management Association – Official …
https://www.ifma.org

Facility Management Jobs, Salary Information and …
http://www.facilitiesnet.com/careercenter

AM/FM/GIS External links:

Energy management based on AM/FM/GIS for phase …
https://www.sciencedirect.com/science/article/pii/S0196890409003999

AM/FM/GIS – Revolvy
https://update.revolvy.com/topic/AM/FM/GIS

AM/FM/GIS
http://AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

Activity Based Working External links:

Space to work | Activity Based Working
http://us.goodman.com/netherlands/about-us/activity-based-working

Activity Based Working ( ABW ) | North America – Goodman
http://us.goodman.com/about-us/activity-based-working

What is Activity Based Working? – YouTube
https://www.youtube.com/watch?v=UazUdUQn3s0

Activity relationship chart External links:

Activity Relationship Chart – Teknik Industri – YouTube
https://www.youtube.com/watch?v=imJbw0ortoI

British Institute of Facilities Management External links:

British Institute of Facilities Management – Google+
https://plus.google.com/+BifmOrgUk

Building information modeling External links:

“Building Information Modeling and Historic Buildings: …
http://repository.upenn.edu/hp_theses/197

Building information modeling (Book, 2014) [WorldCat.org]
http://www.worldcat.org/title/building-information-modeling/oclc/858799842

Building information modeling (eBook, 2014) …
http://www.worldcat.org/title/building-information-modeling/oclc/877887224

Business continuity External links:

[PDF]Job Description Job Title: Business Continuity …
https://www.slc.co.uk/media/9344/business-continuity-manager-jd.pdf

Login – Business Continuity Office
https://bcoweb.fnf.com

Cost reduction External links:

[PDF]Best Practices – Cost Reduction – FAU – FAU | Home Page
http://www.fau.edu/financial/best-practices/cost-reduction.pdf

Environmental stewardship External links:

Environmental Stewardship | Mohonk
https://www.mohonk.com/environment

WSDOT – Environmental Stewardship at WSDOT
http://www.wsdot.wa.gov/environment

CURES – Coalition For Urban Rural Environmental Stewardship
https://www.curesworks.org

Human factor External links:

“Castle” The Human Factor (TV Episode 2013) – IMDb
http://www.imdb.com/title/tt2815780

FAA TV: NTSB The Human Factor
https://www.faa.gov/tv/?mediaId=513

Human resources External links:

Human Resources | Maricopa Community Colleges
https://hr.maricopa.edu

Home | Human Resources
https://hr.duke.edu

UAB – Human Resources – Careers
http://www.uab.edu/humanresources/home/careers

Information and communications technology External links:

Information and Communications Technology master’s …
https://universitycollege.du.edu/ict

Information and Communications Technology Division
http://www.mshp.dps.missouri.gov/MSHPWeb/PatrolDivisions/ICTD/index.html

Interdisciplinary External links:

Home | Southwest Interdisciplinary Research Center
https://sirc.asu.edu

Home — School of Interdisciplinary and Graduate Studies
http://louisville.edu/graduate

Representative Payee Interdisciplinary Training
https://www.ssa.gov/payee/rp_training2.html

International Facility Management Association External links:

International Facility Management Association – Official …
https://www.ifma.org

International Facility Management Association
https://www.prometric.com/en-us/clients/ifma/Pages/landing.aspx

International Organization for Standardization External links:

MDMC – International Organization for Standardization (ISO)
http://www.logcom.marines.mil/Units/Marine-Depot-Maint-Cmd/ISO

ISO – International Organization for Standardization
https://www.techstreet.com/publishers/102

ISO International Organization for Standardization
http://webstore.ansi.org/SdoInfo.aspx?sdoid=39

Interserve External links:

Interserve Healthcare – Home | Facebook
https://www.facebook.com/InterserveHealthcare

Home – Interserve
https://www.interserve.org

Interserve USA | Representing Christ among the Unseen 1/4
https://www.interserveusa.org

Janitor External links:

Janitor Synonyms, Janitor Antonyms | Thesaurus.com
http://www.thesaurus.com/browse/janitor

Title Janitor Jobs, Employment | Indeed.com
https://www.indeed.com/q-Title-Janitor-jobs.html

Title Janitor Custodian Jobs, Employment | Indeed.com
https://www.indeed.com/q-Title-Janitor-Custodian-jobs.html

National Diet Library External links:

National Diet Library | library, Tokyo, Japan | Britannica.com
https://www.britannica.com/topic/National-Diet-Library

National Diet Library law. (Book, 1961) [WorldCat.org]
http://www.worldcat.org/title/national-diet-library-law/oclc/600821

Free Data Service | National Diet Library
http://www.ndl.go.jp/en/aboutus/standards/opendataset.html

Physical plant External links:

Welcome to the Department of Physical Plant — Physical Plant
http://louisville.edu/physicalplant

Campus Physical Plant Division | Facilities Management
http://www.uky.edu/facilities/CPPD

Physical Plant Operations – District Maintenance
http://www.broward.k12.fl.us/ppodweb/district.html

Project management External links:

Certifications | Project Management Institute
https://www.pmi.org/certifications

Property management External links:

Franklin, WI Property Management
http://mpcpm.com/franklin-property-management

Green Door Realty & Property Management, LLC
http://www.mygreendoorwi.com/#!

Franklin, WI Property Management – YP.com
https://www.yellowpages.com/franklin-wi/property-management

Real estate External links:

Definition of Abstract of Title in Real Estate
https://www.thebalance.com/abstract-of-title-in-real-estate-2866355

Title(s) – best way to hold real estate
http://arctic.org/~dean/sircam/Title(s) – best way to hold real estate.html

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